Refund and Returns Policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wtwheels.com Please note that returns will need to be sent to the following address: 1306 E Gun Gill Rd Bronx NY 10469

Customers are responsible for return shipping costs unless the return is due to an error on our part.
If the return is the result of receiving an incorrect item, a defective product, or any other mistake made by us, we will cover the return shipping.
In all other cases—including ordering the wrong item, changing your mind, or any issue not caused by us—the customer must pay for the return shipping.

All original shipping charges are non-refundable.

If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wtwheels.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wtwheels.com